| Multi-Lingual Support | - Botpress developer interface: English, French, Spanish
- Available chatbot languages
- One click for Arabic, Dutch, English, French, German, Hebrew, Italian, Japanese, Polish, Portuguese, Russian, Spanish
- 157 other languages available via FastText
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| Conversational AI Management | Managed Natural Language Understanding (NLU) Engine – an industrial-grade native NLU engine, from domain specific natural language to structured data - Intent classification - understand the type of action (or ‘out of scope’) conveyed in the sentences and all its participating parts (e.g. book a flight, order dinner, buy a product, etc.)
- Entity extraction - locate and classify named entities into predefined categories such as person names, organizations, locations, product SKUs, etc.
- Regex/pattern entities
- List entities
- Fuzzy matching
- All types of pre-built entities (via Facebook Duckling)
- "Any" type (for entities that do not have a finite number of combination)
- Slot tagging - tag the words which carry meaning to the sentences (e.g. landing city, type of meal, etc.)
- Language identification - determining the natural language that a document or part thereof is written in (e.g. English, French, etc.)
- Spell checking - check for misspellings and automatically fix the spelling mistakes so that the downstream NLU performs more accurately
- Training resource configuration and allocation (e.g. training queue size, cache size, etc)
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| Content Management System | Explicit separation of chatbot content from conversation flow, making that content easy to update - Translation center - see all your content in one place & see missing translations for a specific language
- Audio
- Button
- Card
- Carousel/Gallery
- Dropdown
- File / Attachment
- Free text
- Image
- Location
- Quick replies/Single choice
- Video
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| Visual conversation / dialog management | Visual developer interface to create and management dialog states and context - Low code drag and drop user interface
- Multiple visual flows and subflows with conditions
- Multi-turn and the ability to jump from a topic to another seamlessly
- Context management - process that enables data elements pertaining to a specific subject to be maintained within conversations (e.g. user name, SKU number, etc.)
- Broadcast module - send scheduled chatbot wide messages
- Conversational detours - while the visual flows represent the "happy paths" that are desired by the conversation designers, detours are about automatically and gracefully handling exceptions
- Version control - changes to the visual tools such as the flow builder or content manager are version controlled and trackable
- Template management - create, manage and reuse flows and subflows
- Intelligent slot filling - prompting for missing form fields
- Skills management - group and reuse flows and subflows to embed and manage domain specific knowledge
- Code autocompletion and user interface shortcuts
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| FAQ/Q&A | Create, manage, and centrally access the most frequently asked questions the users may have - Context management
- Rich messages
- Workflow triggering
- Bulk import/export
- Translation interface
- Message "alternatives" - the bot doesn’t always say the same thing
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| Human in the Loop (HITL) | Delegate a conversation to an agent when needed, while collecting analytics to improve future chatbot performance - Dedicated user interface
- User variables
- Conversation queue, preview, history, and labeling
- Comments on conversations
- Shortcuts
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| Analytics & continuous chatbot training | Dashboards and tools to capture and improve user engagement and chatbot accuracy - Misunderstood - capture everything the chatbot doesn't understand and use it to improve your chatbot or expand its capabilities
- Engagement
- Conversations
- Interactions
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| Testing, debugging, and logging | | ✔ |
| Chatbot privacy | | ✔ |
| JavaScript IDE | Easily integrate with your internal systems and any third parties - Actions & Hooks - create and edit actions within Botpress (e.g. query a database, call an API, etc.). Features typing and intelligent code completion
- Libraries - import NPM modules without having to create a custom module
- VS Code embedded in Botpress Studio
- Option for others that are Javascript compliant
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